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Up-sell or Rip-off? Can you tell the difference?

Up-sell or Rip-off? Can you tell the difference?

On a recent trip to Italy I had an interesting experience. I trust most of you have heard of or been to the lovely town of Rapallo in Italy. If not, you should (despite of what I am going to write in a minute) look it up. The place is only half an hour from Portofino...