Rewards for Good Customer Service
Customers reward good Customer Service by spending 8% more.
It's official, according to a report comissioned by American Express World Service Australia, customers reward good Customer Service by spending 8% more. It's as simple as showing polite respect and welcoming people to your business. Don't pester them because there is a fine line between buyer willingness and the buyer walking out the door.
Click here to read the full article.
Don't forget, it is much cheaper to keep a happy customer than to attract brand new ones!
Simon Thomas
Small Fish Business Coaching
www.smallfish.com.au
Monday, July 19, 2010 |
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