April 2014 | Small Fish Business Coaching

How to keep customers happy

This is a series of posts about ways to keep your customers happy, both from personal experience and our client’s experiences. Part 1: How to keep your customers happy. Apparently it costs 5 times as much to get a new customer than it does to keep an existing...

How to make your emails useful

Despite the obvious fact that this is an email and you are reading it now, most of us don’t bother reading them. How many do you get every day? I get between 50 and 100 emails every day and almost half are stupid bulk emails from people like Groupon offering me...