I had a funny experience with a client called Mark. (I’ll probably get a phone call from Mark at some point when he sees this video.) We were sitting in his car mechanic workshop in Mona Vale. We’re doing our coaching, sitting at reception, and an old guy came in to...
‘Is there an expiry date on an invoice?’ I saw a Facebook post in the Builders Talk Group the other day and this guy was asking this question. He had found himself in a situation where he’d done some work for a customer – a repeating customer (in fact, a real estate...
Tradie mistake number 4 — Not charging enough. Not charging enough is an easy and common mistake. A lot of people come to me frustrated that they’re not making what they think and they’re not charging enough. It’s easy to make particularly when you’re new, small and...
Upselling – Is it a nasty sneaky trick? Or is it entirely appropriate behavior and something you should be doing? I hope you won’t be surprised when I tell you what my opinion is. You should be familiar with McDonald’s upsell question, “Would you like fries with...
‘The Building Game’ It’s a video about Price and Risk (you could call it Episode 2 if you like). I spoke last week about how price and risk are very intricately related for your customers. A cheap builder or a cheap trade for a project comes with a lot more risk than...
Pricing can be quite an issue and you can feel understandably pressured when someone else comes in much cheaper than you for the same job. Now, when two people or two businesses quote for the same job and come in at very different prices in my experience, something...
Recent Comments