Rewards for Good Customer Service
Customers reward good Customer Service by spending 8% more.
It’s official, according to a report comissioned by American Express World Service Australia, customers reward good customer service by spending 8% more. Its a simple as showing polite respect and welcoming people to your business. Don’t pester them because there is a fine line between buyer willingness and the buyer walking out the door.
Click here to read the full article.
Don’t forget, it is much cheaper to keep a happy customer than to attract brand new ones.
Simon Thomas
Small Fish Business Coaching
www.smallfish.com.au
There are four ways you can engage with me:
1. Subscribe to these emails and get them once a week in your inbox so you never miss a video from me.
2. Join the Trades Business Toolshed Facebook Group where you can watch these videos, ask me questions or talk to your peers.
3. Attend my next Tradie Profit Webinar.
4. Book yourself a 10-minute chat with me. We’ll talk about whether coaching is right for you now and if it is, we’ll go further into the process before you have to make your mind up.
See you later.
Click here to book a money maker call with Jon.
