Customers reward good Customer Service by spending 8% more.
It’s official, according to a report comissioned by American Express World Service Australia, customers reward good customer service by spending 8% more. Its a simple as showing polite respect and welcoming people to your business. Don’t pester them because there is a fine line between buyer willingness and the buyer walking out the door.
Click here to read the full article.
Don’t forget, it is much cheaper to keep a happy customer than to attract brand new ones.
Simon Thomas
Small Fish Business Coaching
www.smallfish.com.au