May 2011 | Small Fish Business Coaching

Zappos – Going to Extremes for customers!!!

I read a great article recently by the CEO of Zappos’ Tony Hsieh on how they go that extra mile for their customers and that has resulted in phenomenal growth – from $184m in 2004 to over $1Billion turnover in 2009!!! From humble beginnings in 1999, when...

Business Coaching vs. Consultants

One of the common questions we come across in our meetings with business owners is that of ‘what is the difference between and Business Coach and a Business Consultant?’ Quite often the perception is that they are one of the same, but in reality there are many...

Some Things Change, Some Things Stay The Same

In the words of French journalist and novelist Jean-Baptiste Alphonse Karr: “plus ça change, plus c’est la même chose” Which translates to “The more things change, the more they stay the same”. We often avoid change because it can be unsettling, a journey to the...

Is Your Hourly Rate Enough?

Do you feel like you are NOT earning enough for all the hard work you do in your small business? Are your earning requirements fair and reasonable? If you answered yes to both questions, then maybe you need to put your prices up! Many small businesses charge too...