Did you get personal with your customers last week? I hope you did! Let’s face it, we all f*%k up sometimes. Surprisingly, a good f*%k up can be an opportunity to build trust and loyalty with your customers. Let’s take a little lesson from love. If you’re anything...
Enrolments are open for the Small Business M.B.A – a 7-week program that will allow you to develop skills, plans, action and processes to get your business on track or take it to the next level. Unlike many online programs, this series of subjects will be...
Did you set up your database last week? Told you I’d be checking on you! To keep customers happy you need to know what they want. And you get to know what they want by getting to know who they are. When was the last time you asked your customers for feedback on your...
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