by Jon Dale | Apr 28, 2011 | Your Team
I recently had a meeting with one of my clients- OfficePCs who provide awesome IT support of hardware and software to businesses within the ACT region. Some work was being completed on improving some structured processes around the people management in the business.... by Jon Dale | Apr 18, 2011 | Marketing, Your Team
The notion that “happy workers are productive workers” seems obvious at first but was developed over 70 years ago in the 1930’s and 40s by researchers conducting the Hawthorne studies in Western Electrics. It was an interesting and revolutionary experiment at the time... by Jon Dale | Mar 30, 2011 | Your Team
One of my clients, Sharon, owns a hair salon. She employs a team of 6 ladies, the youngest is just 16. I’m sure you can imagine, she has her hands full keeping the team focussed and working together. It’s not because they’re not good at their jobs, it’s a challenge... by Jon Dale | Mar 22, 2011 | Marketing, Your Team
For all those businesses that have staff, hopefully you have a system of detailed and thorough training in place. Your staff need to be able to provide the level of service that drives consistency and quality in each transaction- to give the customer a desire to come... by Jon Dale | Mar 15, 2011 | Marketing, Your Team
Some time ago, I came across an incredibly useful model to help you identify the progression between different work personalities that exist within your team. It is called the Work Personalities Model, and it identifies two specific dimensions of personality in the... by Jon Dale | Feb 8, 2011 | Marketing, Your Team
Incentive plans are important for Small Business owners. I hear many reasons as to why business owners fear implementing plans for their teams. Reasons such as “I pay them every week, which should be enough of an incentive” make me cringe a little. Yes, you do (or at...