by Jon Dale | Jun 25, 2010 | Marketing
After spending 25 years in customer facing roles I am a cynical and often-disappointed recipient of ‘take it or leave it’ customer service. I find that friends and family tend to rely on me to go back to a store manager or restaurant owner and provide constructive...
by Jon Dale | Jun 18, 2010 | You
Turn Your Dreams into Reality How many times have you thought about what you want in life, just to end the thought with, “it would be nice… maybe when we win the lotto!”? Have you ever seen someone living your dream? They have the ideal job, home, car, holidays...
by Jon Dale | Jun 18, 2010 | Back Office
I have just read a great interview with Robert Kiyosaki, the author of “Rich Dad, Poor Dad”, where he speaks about the measure of wealth as being the amount of time you could survive if you stopped working tomorrow. He goes on to explain that most of us fit into a...
by Jon Dale | Jun 18, 2010 | Back Office
How many of us have worked in businesses where conflicting KPI’s prevent us from doing our job effectively? One business I worked for, spurred on by a shrinking client base, called their sales team together and demanded that they specifically target smaller...
by Jon Dale | Jun 1, 2010 | Operations
This is an article that appeared the Illawarra Mercury on the 31st May 2010. Running a business involves a range of difficulties and day-to-day challenges that often results in you losing sight of your original goals and ambitions. It is a tough call to run the...
