How to Resolve Conflict With Your Customer

How to Resolve Conflict With Your Customer

Conflict is ever present, isn’t it? Every trade hopes that every job will go smoothly. That customers will be happily delighted, every time. And yet, every trade has a horror story or few where it all went horribly wrong. As well as those frequent occurrences of it...
Tradie, What Happens If You Get Sick?

Tradie, What Happens If You Get Sick?

What happens if you get sick? It’s a scary question, isn’t it?  For most of my customers and most of the tradies and the builders who come to me at least at first, the answer to that question is not very pretty. A day or two is no problem – you can...