February 2013 | Small Fish Business Coaching

Are You Comfortable With Risk?

I was speaking today with a very bright guy. He’s in the security field, so his entire business is about helping people mitigate risks. This is fascinating stuff. It occurred to me, though, that I run into a lot of other people who struggle with making decisions in...

How To Recover From Bad Customer Service

You’re striving for a flawless customer experience. You want them to love your business and what you do, so you make sure that employees are well trained and great systems are in place. And despite your best efforts, stuff happens. Your customer is upset. I’ll let you...

Why Coaching Works

Coaching has grown rapidly over the past few years, and there is a reason… it works! We can tell you this every time we see you… In fact it is listed right on our homepage, about why it works. Let us refresh your memory: 1. Business Coaching helps you make...

Free Wi-fi or a Scam?

Today I received an email from a well known national hotel chain as a part of their regular newsletter I subscribe to. The headline was ‘XXXX now offers FREE WiFi to all guests!’ The email marketing had done its job- a compelling headline had grabbed my attention, and...