Keep Your Customers Happy By Getting Personal
Did you set up your database last week? Told you I’d be checking on you! To keep customers happy you need to know what they want. And you get to know what they want by getting to know who they are. When was the last time you asked your customers for feedback on your service […]
How to keep customers happy
This is a series of posts about ways to keep your customers happy, both from personal experience and our client’s experiences. Part 1: How to keep your customers happy. Apparently it costs 5 times as much to get a new customer than it does to keep an existing one. Depending on what you’re reading at […]
Spark Sessions – Ignite your business
How to make your emails useful
Despite the obvious fact that this is an email and you are reading it now, most of us don’t bother reading them. How many do you get every day? I get between 50 and 100 emails every day and almost half are stupid bulk emails from people like Groupon offering me cheap towels or something. […]
How to make your team perform better
Last week, Jon gave a leadership talk at the Leadership Summit. If you’ve missed it, we’ve got a free download for you here. He talks about: the leadership process and how you can use it in a small business some recent psychological learning that can help you be a better leader. three simple things you […]
Leadership Summit – Jon Dale Guest Speaker on Leadership for Small Business
Jon is talking at the Macro Recruitment Leadership Summit, next week. Someone reckons he’s one of the top 20 leadership experts in the world, which seems unlikely (how do you measure that stuff?). Anyway, he believes he’s got a few interesting observations to make about leading people and how important that is if you are […]
My business is killing me – responses and further thoughts
Last weeks musing on whether you should get out of your business before it kills you got some emotional responses. I won’t name anybody (that wouldn’t be fair) but one guy has had a rough year or three and is hanging on by the skin of his teeth – selling personal assets to carry the […]
My business is killing me – should I sell it?
On when it’s time to consider giving a business up, the question is “My business is killing me, should I sell it?” I’m going to try and answer this question as best I can in writing. If it really is killing you, then it’s time to go. If it’s a figurative killing you, then the […]
Want to live and work in NZ?
My client, Precise Consulting, is growing rapidly and needs a senior laboratory technician or analyst. They are based in Christchurch, near the ski fields and bunjee jumping. If you know anyone who might be interested in living and working there for a while, please pass this on. Click here for the job description – Senior Laboratory […]
Have you made your business resolutions yet?
For many of you, the festive season signaled a time to assess business performance for the first half of the financial year, and to plan changes that hopefully will deliver you a prosperous new year. And with all the hype of new year celebrations some of you may have even been tempted to make new […]
Mining tax doesn’t affect you? Think again
Repeal of ‘Mining Tax’ (MRRT) and other consequential changes You may think that the introduction of the Mining Tax and its proposed repeal by the Abbott Government would have no impact on your business. You would be wrong in this belief. When the MRRT was introduced, the government of the day incorporated a number of […]
Work-Life Balance or Reflections on being a checkout chick
I started work at 6 am this morning, in my friend’s shop. I’m rebuilding my coaching business, if you remember, after last year’s disastrous collapse of my global franchise. My dreams of being CEO of a global franchise are on hold. So a few hours a week of early duty in the Green Garage , […]