3 Follow-up System for Leads You Can Implement in Your Trades Business
Do you follow up your quotes properly? I bet you don’t. Or not properly, not well, and not every time. And the reason I say that is most people don’t. Most of my clients are a bit haphazard about following up their quotes. I’ve been a sales professional for 20 years before I was a […]
Jon’s Journey Episode 2: The Importance of Building a Good Customer Relationship
Hey! Here we go for ‘Jon’s Journey’ Episode 2. Now, if you recall I’m going through a process of moving house, buying houses. I’m going to be using a lot of trades to help me along the way and I’m sharing what I learned about my experience as a customer of trade, and thinking about […]
Jon’s Journey Episode 1: Improving Your Business Through Your Customer’s Perspective.
If you’d rather read the transcript it’s here below. Hi there! It’s me, Jon. I’m going to do a new thing. This is me recording my journey as a customer of tradies. I’m moving from rented accommodation, a rented house, into another rented house and then into a house that my girlfriend and I, Michelle, […]
How do you know how much to charge?
How much should you charge? It’s a very broad question, isn’t it? No one seems to know how much to charge. Imagine the situation: you present your quote to a customer or your price you give over the phone and they say, “That’s too much.” Or “Some other guy was much less.” And how do […]
Are you using upsell questions? You should be.
Are you using upsell questions? Because you should be. They have the power to add quite a lot of money to your sales, or your revenue, or your turnover, or your invoicing, whichever you like to call it. A couple of weeks ago I spoke about the power of small changes and how they accumulate. […]
Why Kindness Is Good For You
If Your Customer Is Unhappy With Your Invoice – It’s Your Fault! (Sorry)
One of the biggest frustrations that lots of trades business owners experience is customers complaining about the price, after you’ve done the work and not wanting to pay. Or not paying and then when you chase them up to pay, they raise objections to the job or how long it took you or whatever. I […]
Find Your Passion! I Call Bulls#!t
Let’s talk about passion. Finding your passion. Alright, I’m a business coach as you know, and my Facebook feed, and my LinkedIn feed are full of shit like this. They’re full of other coaches and advisers saying that if only you find your passion, success, and joy, and riches will follow just surely as night […]
The Secret to Success is not Talent but Grit – How to Be Grittier
What’s the secret to success in life? And what’s the secret to success running a trade business? And you might think it’s being smart. And you might think it is being beautiful you know like all the film stars in Cannes and all those. And what they found… there’s been some research done by a […]
Small Changes, accumulated, make a big difference to your profit
Small changes, big results. Okay, what I really want to talk about here is is the power of cumulative, small changes. You don’t have to re-invent the wheel in order to make a big difference to your bottom line. Lots of trades businesses are doing alright but not great. And that’s very frustrating. And I […]
When Customers Go Quiet on you
Do you ever submit a quote and your customer goes all quiet? I’m sure you do and I’m sure that happens to you quite a lot – it happens to most of us; it happens to me. It’s frustrating and it kind of leaves you hanging and to me it leaves you feeling a bit […]
Small Fish News
OK, so we haven’t made a big splash but we’re 10 months old now and business is building strongly. I’m sure you’ll be delighted to hear that we aren’t starving yet and that we’re likely to be around for some time. We learnt an interesting lesson in the first part of the year and we’ll […]